Troubleshooting
Answers to common questions about CoPilot.
The error message "Base map is missing" means that you cannot install the map data, because the Product Key is set to a different region. In ...
Tue, 3 Dec, 2019 at 4:22 PM
All Product Keys have to be activated. This will normally be done during the initial start-up of CoPilot. However, if the device cannot connect to the inter...
Mon, 22 Nov, 2021 at 5:26 PM
If the address that you are sending is not being received by a device, please review the address to ensure it is in the correct format. If you are sending t...
Tue, 3 Dec, 2019 at 4:38 PM
ActiveTraffic may not be updating due to the lack of a mobile signal or because you have not subscribed for this additional feature. CoPilot will check for ...
Fri, 26 Aug, 2022 at 8:52 PM
No, we do not recommend deleting any content within program files. If there is limited space within your device please let your account manager know and we ...
Thu, 27 Jul, 2023 at 8:16 PM
As with all navigation apps, CoPilot can be a quite power-hungry application. This is due to a number of reasons including continuous use of the GPS receive...
Thu, 9 Feb, 2017 at 8:59 AM
For North American regions only To submit a map improvement, please visit our MapSure site. You can also report map issues directly from your CoPilo...
Mon, 15 Aug, 2022 at 9:29 PM
It has been noted that when integrating with CPIK libraries, blank screens can occasionally be seen. When we have looked into this we have not...
Tue, 20 Jul, 2021 at 1:36 PM
TROUBLESHOOTING FILES Supported Versions: ALL OVERVIEW There may be situations where you'll need to work with Trimble Maps to troubleshoot routing...
Fri, 21 Jul, 2023 at 8:47 PM
Supported Versions: 9.6.4 and newer By default, CoPilot Laptop will attempt to use Windows Location Based Services (LBS) to acquire a GPS fix on compute...
Thu, 24 Jan, 2019 at 4:12 PM