Account Manager FAQs

Frequently asked questions about the Account Manager, a Trimble MAPS website that allows fleets of all sizes to buy licenses for CoPilot and MileOn in bulk and distribute the apps to drivers for use in trip planning and navigation.

Is there any cost to access the Account Manager?
There is no charge to use the Account Manager once you have purchased bulk licenses for CoPilot and MileOn.
Wed, 27 Mar, 2019 at 2:45 PM
What happens if a driver gets a new device?
He or she can download CoPilot, MileOn, or both, directly from Google Play or the App Store on the new device and log in with their existing e-mail address ...
Tue, 19 Mar, 2019 at 2:45 PM
What is error code -1009?
Error code -1009 is a licensing error that indicates the Asset ID (Email or Username), Company ID, or both, you are trying to use to log in to CoPilot do no...
Mon, 11 Jul, 2022 at 8:56 PM
CoPilot settings in FleetPortal moving to Account Manager
Within the next few weeks, the functionality of FleetPortal will be moving to the Account Manager web tool to help you better manage CoPilot licenses and se...
Tue, 12 Sep, 2023 at 4:04 PM