In the Manage Account drop-down menu, you can open the Account Settings and User Access screens.




Account Settings Screen

The Account Settings screen is where you view and select global settings for Account Manager. It has three sections: Account Settings, Fleet Contact Information, and Asset Invite Defaults.


Account Settings



  1. Your company information, including your Company ID assigned by Trimble Maps.
  2. Whether you are assigning your licenses to Vehicles, Drivers or Mobile Devices. This is set at the time that you purchased your licenses.
  3. A slider bar to set whether to Allow Drivers to create Trips on MileOn or only use trips sent to them by a fleet administrator.
  4. A slider bar to set whether to share anonymized location and route information with Trimble Maps to help improve the future accuracy or maps, routing and ETA calculations. (Available in CoPilot 10.19 and Higher)
  5. The way you want to identify your assets in the Account Manager. Options may include Email, Inventory ID, Phone, Driver ID/Employee ID, and Vehicle ID. (The choices available depend on whether you are assigning licenses to drivers, vehicles or mobile devices.)


Fleet Contact Information

  1. Information about the primary contact for a fleet's account.
  2. The way routes are sent to CoPilot.
  3. Sets the number of weeks to retain route compliance information. Starting on Oct. 31, 2024, this value defaults to 52 weeks, which is also the maximum setting.


Asset Invite Defaults

  1. Toggle on to automatically send invites to download and install CoPilot to new assets added to the account.
  2. Select a default setting for how invites are sent.
  3. Set a Default Phone Country Code to help ensure SMS text invites are sent properly.
  4. Set a Default Language for messages that invite drivers to install CoPilot. Options are: English, German, Spanish, French, Italian, Swedish.


User Access

The User Access screen is where you assign which people can access Account Manager and other web tools you selected at the time you purchased CoPilot.


Adding New Users

To add a new user:

  1. Select the New User button at the top, right-hand corner of the screen. The new user dialog loads.
  2. Enter an email address and first and last name for the new user.
  3. Check the box next to the web tools you want give the new user access to. 
  4. Use the drop-down to select the level of access that user should have in that web tool. (See definitions below.)
  5. Select Add User to finish.


Access levels

Account Manager

Two drop-downs can be set when creating a new Account Manager user, separated by their functional role. An Account Manager user must have at least one role in one of the drop-downs, but it is possible to have a role in both.


Left drop-down: This drop-down is for fleets that add assets and assign CoPilot or MileOn app licenses to those assets in Account Manager. If the new user should be able to add assets and assign licenses, select Company Administrator. Instead, select Read Only if you want to limit that user’s ability to make changes with assets, settings and users. Otherwise, leave this drop-down as Unassigned.



Right drop-down: This drop-down sets permissions for new users to Configure Fleet Settings (formerly FleetPortal settings) for CoPilot. There are four options:

  • Unassigned: The new user cannot access fleet settings.
  • Fleet Support: The new user can create and manage fleet settings, add Fleet Users and jump between different company accounts.
  • Fleet Manager: The new user can create and manage fleet settings, and add Fleet Users.
  • Fleet User: The new user can create and manage fleet settings.


ContentTools, MapSure, RouteReporter

For these three web tools, there are two levels:

  • User - The level provides limited access, which varies with each web tool. In most cases, the User level is for admins who may be working with a certain part of a fleet, but do not need access to the entire fleet's settings.
  • Company Administrator - This level provides full access, including the ability to assign additional Users and Company Administrators.


For more information about User and Company Admin roles, please see: