The CoPilot application communicates with the server when the app is first launched (and/or when the app is closed and launched again). The app requests to download any changes only in content. Otherwise, the default sync time between the server and CoPilot is every 6 hours. However, this value is configurable in the Account Manager web tool.*

*For CoPilot customers only

So it could probably because of two reasons:

  1. The CoPilot app is already running on the device and hasn't been closed or terminated.

  2.  It hasn’t been 6 hours since the last update in the content was made in ContentTools.